FAQs and Shipping
Frequently Asked Questions
1. Where can I purchase your products?
Our products are available right here on our online store. If you have any additional questions or need help placing an order, please reach out to your sales rep or email us at partners@naturopathica.com.
2. When will my order be shipped?
We typically process orders within 1–2 business days. You will receive a confirmation email once your order has been shipped, along with a tracking link for easy order updates.
3. How long does shipping take?
Once your order has been processed, it will be shipped via UPS (or a comparable shipping service). Transit times can vary based on your location, but most orders arrive within 3–7 business days.
4. How do I track my order?
Once your order ships, you will receive a confirmation email that includes a tracking number. Simply click the link or visit the carrier’s website (e.g., UPS.com) and enter your tracking number for real-time updates on your delivery.
5. What if I need to change or cancel my order?
If you need to make any changes or cancel your order, please contact your sales rep or email us at partners@naturopathica.com as soon as possible. We will do our best to accommodate your request; however, if your order has already shipped, we may not be able to make changes.
6. What if I receive a damaged or incorrect product?
We’re committed to ensuring your satisfaction. If your order arrives damaged or if you receive the wrong product, please contact us at partners@naturopathica.com immediately. Provide your order number and any relevant photos so we can resolve the issue quickly.
7. Do you offer returns or exchanges?
If you are dissatisfied with a product, please reach out to your sales rep or contact us at partners@naturopathica.com to discuss possible return or exchange options. We want to make sure you have the best experience possible.
8. Who can I contact for additional questions?
If you have any other questions or need support, please reach out to your dedicated sales rep or send an email to partners@naturopathica.com. We’re here to help.
Shipping Information
Processing Time
• Orders are processed and shipped out within 1–2 business days.
• Once your order is shipped, you will receive an email notification with your tracking number and a link to follow your order’s progress.
Shipping Methods
• We use UPS or a similar carrier for shipping.
• Delivery times vary based on your location, but most shipments arrive within 3–7 business days.
Tracking Your Order
• Keep an eye on your inbox for your shipment confirmation email. This will contain your tracking number.
• You can track your package directly through the carrier’s website (e.g., UPS.com) for the most up-to-date information on your delivery.
Shipping Costs
• Shipping costs are calculated at checkout based on your location and the weight of your order.
• Any promotions or free shipping offers will be automatically applied at checkout when eligible.
Need Help?
• If you have any questions about your shipment, tracking, or anything else, please reach out to your sales rep or email us at partners@naturopathica.com. We are here to ensure your order arrives safely and on time.